- We are an innovative mobility and multicultural company always looking ahead. Since 1979, our company has been solid within automotive distribution and mobility services. We are continuously growing, up until today, representing a strategic partner helping build long-lasting relationships with our customers thanks to a deep understanding of the industry and a reliable business model.
- We offer a whole range of products and services focused on mobility such as ownership, subscription, B2B / B2C, and new channels; supported in turn by a self-developed digital platform.
- We build up a global company thanks to a diverse and talented team of more than 25 nationalities, with different backgrounds always ready to find the best solutions. We are present in 19 countries.
- We stay ahead of expectations and build credibility.
ASTARA IN FINLAND:
We distribute Kia and Mitsubishi brands in Finland and in the future we will also offer a whole range of other products and services focused on mobility such as car subscription and car sharing, supported by a self-developed digital platform.
THE ROLE:
The mission of a Warranty Specialist is to ensure the efficient handling of warranty claims, control warranty-related costs, and maintain high levels of customer satisfaction, all while adhering to manufacturer standards and contributing to product quality improvements.
MAIN FUNCTIONS/RESPONSIBILITIES:
1. Warranty Claims Management:
- Process warranty claims submitted by dealerships and service centers in an accurate and timely manner.
- Verify that all claims comply with the manufacturer’s guidelines, warranty policies, and procedures.
- Ensure proper documentation and justification for claims, preventing fraudulent or unwarranted submissions.
2. Compliance and Policy Adherence:
- Ensure that all warranty procedures follow the manufacturer’s standards, legal requirements, and company policies.
- Stay up-to-date with any changes in warranty policies and ensure that service centers and dealerships are informed and compliant.
3. Warranty Audits:
- Audit repair workshops’ repair orders, warranty claims and warranty parts’ storage to follow Astara’s warranty rules and policy.
- Travelling to dealerships for warranty audits.
4. Cost Control and Reduction:
- Monitor warranty-related expenses and work to minimize warranty costs while maintaining service quality.
- Identify trends in warranty claims that could indicate recurring issues, providing insights for quality control and improvement.
5. Customer Satisfaction and Support:
- Address customer inquiries related to warranty coverage and claims, ensuring a smooth and clear process.
- Resolve disputes or issues regarding denied claims in a fair and customer-focused manner.
- Work with service centers to ensure that warranty work is completed efficiently and to a high standard.
6. Data Analysis and Reporting:
- Analyze warranty data to identify trends, common defects, or areas where costs can be controlled.
- Generate regular reports on warranty claims, costs, and processing times to provide insights to management and support decision-making.
7. Training and Guidance:
- Provide training to dealerships, service centers, and internal teams on warranty policies, procedures, and claim submission best practices.
- Offer guidance to technicians and service advisors to ensure accurate diagnosis and proper documentation for warranty work.
8. Quality Improvement:
- Collaborate with the technical and quality teams to report common warranty issues and recommend improvements.
- Help identify potential areas for product improvement based on the analysis of warranty claims and customer feedback.
- Conduct auditions at the dealerships.
9. Coordination with Manufacturers:
- Serve as the liaison between the vehicle importer and the manufacturer regarding warranty issues, policy updates, and claim approvals.
- Ensure that any warranty extensions, recalls, or special service programs are communicated effectively to relevant stakeholders.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS:
Requirements:
- Bachelor’s degree in Automotive Engineering or Mechanical Engineering or similar field.
- Warranty or Claims Handling Experience in warranty administration, claims processing, or service management. Knowledge of warranty policies, service contracts, and claims submission procedures is important for the position.
- Technical Knowledge of Vehicle Systems in automotive repair processes, diagnostics, and maintenance.
Regarded as Advantage:
- Technical or Vocational Training in automotive repair, maintenance, or a related technical field or in automotive industry standards or specific vehicle brands.
- Prior experience in Automotive Industry for exmaple working at a dealership, service center, or vehicle importer.
- Customer Service Experience particularly in the automotive industry.
WHY JOIN ASTARA:
Be part of a forward-thinking team in a fast-paced and growing international group. We offer competitive compensation, opportunities for growth, and the chance to shape the future of mobility in Finland. We offer you a permanent and full-time position, good employment benefits (including a car benefit, lunch and recreation benefit, extensive occupational health services, medical insurance and a mental wellbeing service, as well as access to our language courses and a learning environment), flexible working hours and the possibility of hybrid working. Our office is located in Otaniemi, Espoo, where free parking is provided.
WANT TO KNOW MORE ABOUT THE JOB?
If you have further questions about the job, you may contact Hiring Manager Erkki Castrén by email (erkki.castren[a]astara.com) or by phone (+358503395948 on Thu 31 Oct, 10-11; Tue 5 Nov, 10-11; Thu 7 Nov, 10-11 (EET)).
Are you ready to embrace the challenge?