Duunitori™ on Suomen suurin työnhakukone ja uudenaikainen rekrytointimedia. Se kokoaa yhteen avoimet työpaikkailmoitukset ja ohjaa ne oman portaalinsa lisäksi sadoille ylläpitämilleen sosiaalisen median sivuille. Duunitorin työelämäosio tarjoaa ajankohtaisia vinkkejä ja uutisia liittyen työnhakuun, työelämään ja rekrytointiin. Duunitori on luotettu kumppani rekrytoinnissa, rekrytointimarkkinoinnissa sekä strategisessa työnantajakuvan (employer branding) kehittämisessä.
The Customer Service Enterprise team focuses on delivering top-tier customer support towards our Small & Entrepreneur enterprise customers. We are responsible for creating customer- and business value according to the highest standards to ensure excellent customer experience. In our function, we are responsible for developing and optimizing customer service processes and tools through Nordic collaboration and harmonization.
For this role you need to be located near our office in Espoo.
About the role
Driving Success: Leading and supporting employee performance to surpass targets in customer satisfaction, efficiency, sales, and quality within customer service excellence!
Full personnel and KPI responsibility of the customer service team’s deliveries and development.
Drive continuous improvement by, planning of training activities based on KPI data & behaviour insights.
Monitor transactions to ensure customer and business needs are met.
Conducting coaching to develop wanted skills, performance and behaviour.
Ensuring employee wellbeing and performance culture in the team.
Follow up absenteeism, code of conduct and way of working within the team.
Documentation of advisors coaching and development actions.
Handle escalated customer cases.
Recruitment of new Advisors.
About you
5+ years proven track record in leading an operational team/being a manager, preferably in contact centre environment. This previous manager experience is a must.
Strong competence on performance management and taken accountability.
Strong interpersonal skills with a focus on communication, psychological safety, coaching, and leadership.
Proficiency in both Finnish and English is mandatory, both written and spoken.
Comfortable working in a fast-paced operational environment.
Adaptive and responsive to the dynamic nature of operations.
Organized, with an ability to prioritize tasks in a fast-paced environment.
High on-site presence is expected.
We offer you At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits and a hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.
Interested? Submit your application by 06.06.2025 at the latest. In this recruitment, we have ongoing selection, which means that we call for interviews on an ongoing basis. If we find the right candidate, the advertisement can be removed before the last application date. If you would like to hear more about the position, please contact Mats Wammeli, Senior Manager Customer Service Enterprise, through e-mail: [email protected].
We are Fortum Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum’s share is listed on Nasdaq Helsinki. fortum.com
We are looking for a Senior Sourcing Specialist to join our team. In this role, you will be responsible for ensuring tactical sourcing services are provided in a timely and high-quality manner, leading independently RfX, negotiations, and contracting for small value projects, and optimizing Source to Pay processes. You will also be involved managing selected tactical categories, and supporting Procurement/Category Managers in various tasks.
Your responsibilities:
Ensure tactical sourcing services are provided with operational efficiency.
Lead independently RfX, negotiations, and contracting for small value projects, aligning with strategic sourcing to obtain best value (price, quality, delivery, etc.).
Contribute to optimizing Source to Pay processes and developing procurement systems.
Report volumes, performance, and selected KPIs.
Ensure high performance, tracked by selected KPIs.
Manage selected tactical categories.
Create strategy and plans for tactical categories.
Standardize processes and executions of services, contributing to and/or implementing development initiatives to improve efficiency.
Provide analytical support needed for planning using statistical tools.
Maintain open communication with business representatives, procurement community, and suppliers regarding progress, results, and performance.
Ensure proficient execution throughout the sourcing process.
Communicate and build relationships with suppliers and monitor supplier performance to support the SRM process.
Establish strong partnerships with stakeholders and ensure cross-functional collaboration.
About you
To succeed and thrive in this role, we see that you have:
Several years of experience in the procurement/supply management field in addition to an academic or higher vocational degree.
Proven track record of leading sourcing project execution, negotiations and contracting.
Ability to work independently and manage several projects simultaneously.
Awareness of technical and legal requirements.
Proficient in IT systems and office tools (e.g., Excel and PowerPoint).
Active and self-initiative person with good teamwork and time-management skills, and the ability to coordinate and lead a team in projects.
Good communication skills and ability to create content for different purposes (e.g., reports, trainings, and instructions).
Full working proficiency in Swedish and English. Good skills in Finnish.
We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.
More information about our culture and benefits can be found here.
Interested?
Submit your application latest on 16th of May 2025. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Katariina Flinkman at [email protected] or +358408759494. We kindly ask interested candidates to contact the manager during the following time slots: 8th of May between 15-16 and 12th of May between 15-16.
To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.
We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum’s share is listed on Nasdaq Helsinki. fortum.com
