Our company
- We are an innovative mobility and multicultural company always looking ahead. Since 1979, our company has been solid within automotive distribution and mobility services. We are continuously growing, up until today, representing a strategic partner helping build long-lasting relationships with our customers thanks to a deep understanding of the industry and a reliable business model.
- We offer a whole range of products and services focused on mobility such as ownership, subscription, B2B / B2C, and new channels; supported in turn by a self-developed digital platform.
- We build up a global company thanks to a diverse and talented team of more than 25 nationalities, with different backgrounds always ready to find the best solutions. We are present in 19 countries.
- We stay ahead of expectations and build credibility.
ASTARA IN FINLAND:
We distribute Kia and Mitsubishi brands in Finland and in the future we will also offer a whole range of other products and services focused on mobility such as car subscription and car sharing, supported by a self-developed digital platform.
THE ROLE:
As a Parts Specialist your mission is to ensure that customers receive the right parts efficiently while fostering strong relationships with both customers and suppliers by providing excellent customer service, contributing to customer loyalty.
MAIN FUNCTIONS/RESPONSIBILITIES:
- Inventory Management: Overseeing the inventory of automotive parts, ensuring that stock levels are maintained, and that parts are readily available to meet customer demand.
- Customer Service: Assisting customers with inquiries about parts, providing expert advice on compatibility and usage, and helping to resolve any issues related to orders or returns.
- Order Processing: Managing the order fulfillment process, including taking orders, processing them efficiently, and ensuring timely delivery of parts to customers or dealerships.
- Technical Knowledge: Staying updated on automotive technology and product specifications to effectively communicate with customers and assist with their needs.
- Supplier Relations: Collaborating with suppliers to ensure quality and timely supply of parts, as well as negotiating pricing and terms.
- Sales Support: Supporting sales initiatives by providing accurate product information and promoting available parts to increase sales.
- Documentation and Compliance: Maintaining accurate records of inventory, orders, and sales, as well as ensuring compliance with industry regulations and standards.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS:
- Education: Bachelor’s degree from a relevant field (e.g. Automotive Engineering, Technology)
- Automotive Industry: Previous experience in the automotive industry, particularly in parts sales, service, or repair, is highly beneficial.
- Customer Service: Experience in a customer-facing role helps develop the necessary communication and interpersonal skills.
- Sales: Background in sales can be advantageous, especially in understanding sales techniques and customer needs.
- Internships or Apprenticeships: Practical experience through internships or apprenticeship programs can provide valuable hands-on training.
- Inventory Systems: Familiarity with inventory management software and order processing systems is preferred.
WHY JOIN ASTARA:
Be part of a forward-thinking team in a fast-paced and growing international group. We offer competitive compensation, opportunities for growth, and the chance to shape the future of mobility in Finland. We offer you a permanent and full-time position, good employment benefits (including a car benefit, lunch and recreation benefit, extensive occupational health services, medical insurance and a mental wellbeing service, as well as access to our language courses and a learning environment), flexible working hours and the possibility of hybrid working. Our office is located in Otaniemi, Espoo, where free parking is provided.
WANT TO KNOW MORE ABOUT THE JOB?
If you have further questions about the job, you may contact Hiring Manager Ari Jääskeläinen by email (ari.jaaskelainen [a] astara.com) or by phone (+358 40 342 6316 on Fri 1 Nov, 13-14; Tue 5 Nov, 15-16; Tue 12 Nov, 9-10 (EET)).
Are you ready to embrace the challenge?