Are you a tech-savvy problem solver with a passion for helping others? Join our team in Vantaa Aviapolis as an IT Support Specialist, where you’ll provide essential second-level technical support and ensure smooth IT operations for our organization.
Your Role
The IT Support Specialist is responsible for providing support and assistance to end-users within an organization. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring the optimal performance of IT systems. Role also includes face-to-face collaboration and support within our premises.
The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach.
- Resolve problems in response to customer- or system-reported incidents via trouble tickets.
- Identify and break down problems using structured problem-resolution approaches.
- Prioritize day-to-day IT support requests and resolution workflow for technical operations issues.
- Support and maintain the WAN/LAN network and equipment as well as server administration, printers, and PC.
- Provide training and education of new HW/SW to staff involved.
- Assist in software installation and deployment when required.
- Administer IT assets and other documentation required.
- Procure IT-related equipment (software and hardware) under the guidance of the Manager.
- Ensure all business processes are followed as per KN systems/guidelines and working instructions.
Your Skills and Experiences
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Strong ability to analyze and solve technical problems to learn fast and become proficient with unfamiliar systems.
- Understanding of LAN/AD/VM support, TCP/IP networking, and workstation management.
- Excellent communication and interpersonal skills.
- Good English and Finnish language skills, both written and verbal.
Good Reasons to Join
We have been operating in Finland since 1985, and we currently have around 150 experts working across six locations. We offer a comfortable and modern office in Vantaa with excellent transport connections. Employee Experience plays a vital role in our strategy and Kuehne+Nagel Finland received the Great Place to Work certification in 2024, reflecting our satisfied employees and positive work culture. Learn more about us: https://fi.kuehne-nagel.com/fi/yritys/tietoa-meista
If you are interested in the position, please submit your application as soon as possible, as we will fill the position once a suitable candidate is found. If you wish to share a cover letter, please attach it as part of your CV, as our system allows only one file upload. We work closely with our global recruitment team for hiring, so you may receive a call related to this position from an international phone number in English.
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.